Feedback On Comcast Cable Service For Franchise Renewal Process

In 2015, the City of Philadelphia’s current 15-year cable television franchise agreement with Comcast Cable will expire.  Comcast holds a franchise for each of the four franchise areas in the City, covering all of Philadelphia.  The City of Philadelphia and Comcast have begun the cable franchise renewal process.  A cable franchises enables the franchise holder to use the City’s “right-of-ways” for an agreed term of years to operate its system and deliver cable service.

As a part of the negotiations of the franchise renewal, the City of Philadelphia’s Office of Innovation and Technology (OIT) is seeking community feedback on residents’ experiences with and services by Comcast to assist and inform OIT during the renewal negotiation period.

“We look forward to hearing from and working with the residents of Philadelphia throughout the franchise renewal process. Our goal is to make sure that franchise agreements provide for the current and future cable-related needs of the community,” said Chief Innovation Officer Adel Ebeid.  “The City has a decades-long relationship with Comcast and we anticipate working cooperatively with them throughout the renewal process.”

Feedback can be submitted online at or via e-mail to  Citizens can also submit comments by leaving a voicemail at 215-686-8125 or by mail to:

Cable Franchise Authority

Attn: Mark McLaughlin, Cable Television Administrator

City Hall

Room 702

Philadelphia, PA 19107.

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