Philadelphia: Better Customer Experience With US Airways

More than $1 billion dollars in capital investment allocated for PHL

The City of Philadelphia and US Airways announced agreement today on the terms of a two-year lease extension for Philadelphia International Airport (PHL) that runs through June 30, 2015. This extension reflects the objectives agreed upon by Mayor Michael A. Nutter and Doug Parker, US Airways Chairman and CEO, which includes a road map for agreed upon projects to modernize PHL, including several of those under the Capacity Enhancement Program (CEP).

The agreement between the City of Philadelphia and the airline will allow for $734 million in new capital investments at PHL. These projects will create a better customer experience throughout the airport that serves as US Airways’ largest international gateway.  The enhancements include:

  • A 1,500 foot extension of runway 9L-27R that increases the total runway length to 12,000 feet, providing the capability to accommodate large, long-haul aircraft flying to any point on the globe;
  • A redesigned and enhanced Terminal B and C ticketing area , which will include a new, automated baggage handling and screening system and a new, more spacious, centralized  passenger security screening checkpoint to provide for greater efficiency and enhanced passenger flow;
  • Replacement of the current rental car facility surface lots with a new, multi-story consolidated rental car facility;
  • An initial design for an automated people-mover system between concourses that will make it easier for passengers to connect to other flights;
  • Airside improvements to include new taxiway/aircraft holding bays/apron to better queue for departure;
  • Continued rehabilitation of other existing airport infrastructure  projects to include security upgrades, roof and window replacements, escalator upgrades, airport restrooms, roadways, concession programs and flight information display systems.

“The City values US Airways and all of the airlines flying from PHL.  Our airline carriers are vitally important partners in our mission to sustain and fuel the economic engine of the entire Philadelphia region,” said Mayor Nutter. “We share a mutual goal of increasing the region’s connectivity and significance in the global marketplace. This agreement facilitates the continuation of our partnership to move forward with the projects that are crucial to the Airport and the region.”

In addition, moving ahead with these major projects will have a significant impact on the regional economy through job creation and construction opportunities at the airport.

“We want to thank Mayor Nutter, Deputy Mayor Cutler and Airport CEO Gale for all of their efforts and assistance in reaching this important milestone,” said Parker.  “With the Mayor’s leadership we have reached agreement on the near term completion of projects critical to the continued improvement of US Airways operations and customer service at PHL as well as a playbook for pursuing the long term development of the airport.”

Both the City of Philadelphia and US Airways pledge to continue working together on identifying areas of mutual agreement that advances the CEP in a responsible manner and supports the vitality of this great region.


US Airways, along with US Airways Shuttle and US Airways Express, operates more than 3,000 flights per day and serves 195 communities in the U.S., Canada, Mexico, Europe, the Middle East, the Caribbean, Central and South America. The airline employs more than 32,000 aviation professionals worldwide, operates the world’s largest fleet of Airbus aircraft and is a member of the Star Alliance network, which offers its customers more than 21,900 daily flights to 1,329 airports in 194 countries. Together with its US Airways Express partners, the airline serves approximately 80 million passengers each year and operates hubs in Charlotte, N.C., Philadelphia and Phoenix, and a focus city in Washington, D.C. at Ronald Reagan Washington National Airport. Aviation Week and Overhaul & Maintenance magazine presented US Airways with the 2012 Aviation Maintenance, Repair and Overhaul (MRO) of the Year Award for demonstrating outstanding achievement and innovation in the area of technical operations. Military Times Edge magazine named US Airways as a Best of Vets employer in 2011 and 2012. US Airways was, for the third year in a row, the only airline included as one of the 50 best companies to work for in the U.S. by LATINA Style magazine’s 50 Report. The airline also earned a 100 percent rating on the Human Rights Campaign Corporate Equality index for six consecutive years. The Corporate Equality index is a leading indicator of companies’ attitudes and policies toward lesbian, gay, bisexual and transgender employees and customers. For more company information visit, follow on Twitter @USAirways or at (LCCG)

Bookmark and Share

One Comment

  1. Laura Sawyer says:

    My daughter, Loretta Sawyer, has sent 3 emails to US Air regarding a penalty refund that was caused because she had to reschedule her flight from Chicago to Phila. in Dec., due to her daughters emergency hospitalization. She has had no response from US Air regarding these 3 emails, and has asked me to followup for her. Her US Air Frequent Flyer Acct. # 40089517730. My daughter has recently moved to Chicago and you can see that she has chosen US Air as her airline of choice. Her emergency flight to Phila. was confirm. code CT3ZJB, with a return flight to Chicago for Dec. 16th. Her daughter was not discharged until Dec. 17th, so the 16th flight was cancelled. There was an already scheduled flight from Chicago to Phila. on Dec. 21st, Confirm. code F2L9CK, that had to also be cancelled since she was already in Phila.

    As part of her emails she had attached a form from the Dr. at Bryn Mawr Hospital explaining her daughters hospitalization as reason for the flight cancellation.

    Please respond to me ASAP on the above, as my daughter is planning to fly round trip from Chicago to Phila. the first week of March, and would like to have this matter taken care of before that time Thank you for your prompt attention to this matter. Laura Sawyer


Leave a Comment


Essential SSL